Your Privacy Is Our Priority

1. Introduction and Scope

bet khela is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the bet khela website (https://betkhela.cam) and all associated services.

The terms set out in this policy take effect from the moment a user completes registration and apply throughout the entire period the account remains active. By continuing to use our platform, you are considered to have accepted the terms of this policy.

bet khela treats the protection of its users' personal information as its highest priority. We process your information while maintaining industry-standard security measures and do not disclose it to any unauthorised third party.

2. Types of Information Collected

bet khela collects user information at various stages. The types of information collected are set out in detail below:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for account verification)
• Mobile number and email address
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket and Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identification details
• Browser type and operating system information
• Time and duration of platform access
• Game session data and betting history

2.4 Communication Information

Records of your conversations with the customer support team via live chat or email may also be stored. This helps with improving service quality and resolving disputes.

3. Purpose of Data Collection

bet khela collects and processes user information only for specific and legitimate purposes. The purposes are clearly listed below:

3.1 Account Management

Information is collected to create and verify new accounts, ensure login security, and protect the identity of your account.

3.2 Processing Financial Transactions

Financial information is used to complete deposits and withdrawals. Accurate account identification is essential for deposits of at least ৳200 and withdrawals of ৳1,000.

3.3 Service Improvement

Technical information is used to analyse user experience and improve the platform's performance and game selection.

3.4 Fraud Prevention and Security

Information is analysed to detect unusual activity on accounts, prevent the creation of multiple accounts, and maintain cybersecurity.

3.5 Promotional Communications

With your consent, bet khela may send information about bonuses, promotions, and important updates to your mobile number or email. You retain the right to withdraw this consent at any time.

4. Data Storage and Security Measures

bet khela uses industry-leading technology to keep users' personal and financial information secure. Our security practices are described below:

4.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is used for all data transfers on the website. This ensures that no third party can read or alter any information exchanged between your browser and our servers.

4.2 Server Security

User information is stored in secure data centres accessible only to authorised personnel. The system is kept secure through regular security audits and updates.

4.3 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be retained for up to five years as required by legal obligations or for dispute resolution. Once no longer needed, information is securely deleted.

5. Sharing Information with Third Parties

bet khela never sells users' personal information for commercial purposes or additional gain. However, limited information may be shared with third parties in the specific circumstances below:

5.1 Payment Processors

Necessary information is shared to complete transactions with bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely for the purpose of verifying and completing transactions.

5.2 Game Software Providers

Game studios such as Pragmatic Play, Evolution, JILI, PG Soft, and Spribe may use limited and anonymised information to provide technical services. These studios follow their own privacy policies.

5.3 Legal Obligations

bet khela may be required to provide necessary information in response to a court order or a lawful request from a legal authority. In such cases, only the information specified by law will be provided.

5.4 Technology Service Providers

Third parties related to cloud hosting and technology infrastructure used to operate the website may access information only under contractual obligations and with data protection ensured.

6. Cookies and Tracking Technology

The bet khela website uses cookies and similar technologies to improve the user experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, carry out security checks, and save language preferences. Disabling these cookies may affect the proper functioning of the website.

6.2 Analytical Cookies

Analytical cookies are used to understand which pages of the website are used most and where there is room for improvement. This information is processed in a fully anonymised form.

6.3 Cookie Controls

You are free to accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working correctly.

7. User Rights

bet khela recognises and respects the following rights of its users over their personal information:

7.1 Right of Access

You may contact us at any time to find out what information we hold about you. This information will be provided to you within a reasonable time after the request is received.

7.2 Right to Rectification

You have the right to request correction of any incorrect or outdated information in your account. This can be done through account settings or via the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or unresolved financial transactions, there may be a temporary delay in fulfilling this request.

7.4 Right to Object to Processing

You have the right to object at any time to your information being used for promotional communications. In such cases, we will immediately stop using your information for that purpose.

8. Protection of Minors

All services on bet khela are for persons aged 21 and above only. Collecting and processing information from minors is entirely against our policy.

Through the age verification process at registration, we try to ensure that no minor is able to open an account on the platform. If we find that a minor's information has been collected by mistake, that account will be closed immediately and the information deleted.

If parents suspect that their child has opened an account on bet khela, they are requested to notify our support team without delay.

9. Policy Changes and Updates

bet khela reserves the right to amend this privacy policy in response to business changes, technology updates, or legal requirements.

For any significant changes, registered users will be notified via their mobile number or email. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The date of any change will always be noted at the top of this page under "Last Updated". It is each user's own responsibility to review the latest policy.

10. Contact for Data Protection

If you have any questions, concerns, or complaints about this privacy policy, you may contact bet khela's data protection team. Our support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.

Any request regarding your information — access, correction, or deletion — can be submitted directly through the contact channels below. We generally aim to respond within business days.

Alongside the privacy policy, answers to common questions can be found in our FAQ section, which can often provide a quick resolution.